Customer Service Representative

We are seeking a motivated and customer-focused individual to join our team as an E-commerce and Customer Service Representative. This role entails managing online sales platforms, addressing customer inquiries, resolving issues, and ensuring a seamless shopping experience for our valued customers.

Responsibilities:

•  Respond promptly to customer inquiries via email, chat, and phone, providing helpful and courteous assistance.
• Address customer concerns and resolve issues promptly, striving for first-contact resolution whenever possible.
• Process customer orders accurately and efficiently, ensuring timely shipment and delivery.
• Maintain a deep understanding of products and services to provide accurate information and recommendations to customers.
• Collaborate with other team members to optimize the e-commerce platform, streamline processes, and improve customer satisfaction.
• Monitor customer feedback and identify trends or areas for improvement, reporting findings to management as needed.
• Assist in managing inventory levels, updating product listings, and ensuring accurate product information online.
• Uphold company policies and procedures regarding customer interactions, privacy, and security.
• Stay updated on industry trends, e-commerce best practices, and customer service techniques to enhance job performance.

• Prior experience in e-commerce operations, customer service, retail or online sales, familiarity with customer relationship management (CRM) systems, and knowledge of digital marketing principles are advantageous.
• Excellent communication skills, both written and verbal, with a professional and friendly demeanor.
• Strong problem-solving abilities and the ability to remain calm and composed under pressure.
• Tech-savvy with proficiency in using e-commerce platforms, Excel, CRM software, and Microsoft excel.
• Detail-oriented with a focus on accuracy in order processing and data entry.
• Ability to work independently as well as collaboratively in a team environment.
• Flexibility to adapt to changing priorities and willingness to take on additional responsibilities as needed.
• Prior experience in retail or online sales, familiarity with customer relationship management (CRM) systems, and knowledge of digital marketing principles are advantageous.

In return, we provide an industry-competitive salary, along with a comprehensive benefits plan (medical, dental, vision) that includes a matching 401(k), Summer Fridays, generous PTO, merchandise discounts, excellent career development opportunities, and a work environment that reflects our industry leadership. Our social impact program, Centric Cares, focuses on volunteerism to make a difference in communities we live and work in and our D&I committee is shaping the future of diversity, equity and inclusion at Centric Brands though workshops, resources and inspiring conversation. 

Salary Range:  $45,000-55,000

At Centric Brands, we believe our people are our greatest asset, and we seek to structure competitive compensation offers to ensure that we are able to attract and retain the best talent.  Our job postings include an annual base salary range at the time of employment.  The stated base salary range represents our good faith estimate as to what candidates are likely to expect, and we tailor our offers within the range based on several factors, including the selected candidate's educational and professional experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the selection process.  Base salary is a part of a total compensation package, which, depending on the position, may also include commission earnings, annual bonus and other Centric Brands sponsored benefit programs. 

Be part of our growing community by getting involved with groups, teams and initiatives like Be Green, Be Giving, and Be Celebrated.

Robert Graham is an Equal Opportunity Employer

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Please note that Centric Brands will only reach out to interview, make an offer of employment or conduct onboarding activities for candidates who have applied through our careers site. When interviewing for a position, the candidate experience will include live interaction, such as a video conference or telephone call, with a Recruiter and/or company employee(s). We will never ask for any money or payments from applicants at any point in the recruitment process. Be aware of suspicious recruitment activity. If you think you are a victim of an employment scam, you may contact your local law enforcement agency and/or visit the Federal Trade Commission website here: https://consumer.ftc.gov/articles/job-scams.